DipCoin stands for Digital India Private Coin. It is an innovative method of purchasing products or services online. DipCoin is a unique number generated for customers on request. In future, DipCoin would be enabled to be used at merchant physical locations, for fund transfers, foreign remittances and anything you possibly do with your money.

No, the current launch is for India and slowly we shall move to other countries and provide localized solution that meets the customer needs of that country.

In todays world, you can buy products and services online using debit card, credit card, wallets, internet banking, etc. Your credentials are provided which may be vulnerable for hacking or security threats. You may not even check whether the merchant is certified for accepting payments. Fraud may happen and may result in loss of money for you. We provide you a safe and secured way of purchasing products/services using DipCoin, which ensures that you do not have to worry about certifications or entering details online.

No, we are neither wallet nor prepaid or any of the other similar solutions. We do not debit money from your account until you make a purchase. We do not ask you to transfer money to or top up any wallet. We do not want you to lose interest on the amount you have in your savings bank account. We are enabling purchase of products /services in a safe and secured way in which you do not have to reveal your personal credit card/debit card or other user credentials to the world. In simple words, we have designed a concept which allows you to pay as you go from your bank account or credit card account.

From your DipCoin app/portal you can create a DipCoin of any value upto the amount available in your bank/card account. Once the request reaches the bank, the bank blocks the amount in your account. DipCoin is issued to you once Bank confirms on block/hold. This DipCoin available on your app/portal can be used on any of the merchant location/portal, transfer, cash withdrawal at an ATM, remittance etc

No, for the safety and security of your own money, we are allowing the DipCoin to be used only once

Yes, by default it is 24 hours, but you can set it for 7 days, 30 days etc

To register on DipCoin platform – you can either visit the www.DipCoin.com website or you can download DipCoin app from google playstore of applestore. Once you have downloaded the app, fill up the registration form and you shall be registered on the platform.

Post login you can add your bank or credit card company by providing details which bank can understand and is only known to bank such as Debit Card + PIN, Credit Card + PIN, Mobile Number + Mobile Banking PIN or Internet Banking username and password.

Post successful addition of Bank or credit card, you can click on create DipCoin (DC), provide the amount for which you need to create a DipCoin and press enter. The system will communicate with your bank and issue an unique DipCoin for you to be used only once.

Post expiry of DipCoin time, the amount would be automatically released to your account i.e. block/hold marked would be removed.

Yes, you can generate a DipCoin of any value in advance and use it as you wish. For example, you requested a DipCoin of value INR 1000.00. You can use the DipCoin on any merchant for value upto INR 1000.00 (for example, if you use it for INR 550.00 – for rest of the amount , you shall receive a new DipCoin in your app/portal for your next use. Now the new DipCoin number will carry a value of INR 450.00).

Yes, you can do that and no charges shall be levied for the same. However, if you have used the DipCoin then you cannot cancel it. In case of dispute you may write to us.

No, we do not charge anything to users.

No, we value your privacy and shall never share your details with anybody. Our business model resides on the principles of data privacy and security

First of all we do not store any information which will be leaked from DipCoin system, we simply route the transaction to bank and get the response. However in case of issue, you need to send a mail to cc@DipCoin.com with your email id & mobile number, so that the team can analyze the fraud in your account and address it in 24 hours. Your money is safe, please ensure you do not share your password or PIN to anyone.

One of the scenarios is that another DipCoin would be issued unless the amount is less than the limit specified. Please check your active DipCoins. Another scenario might be that due to network issues the transaction might not have worked, please be assured that by end of day when the processes are executed, the block/hold should be removed from your account. In case the block/hold is still marked, please write to cc@DipCoin.com.

Once a DipCoin is issued to you. On any website or store – check for DipCoin Logo. Enter your DipCoin on the website on POS device/store device. Once you enter the DipCoin number – click submit. Transaction will be authorized and appropriate message shall be displayed.

Yes, you need to request your bank to provide you DipCoin Credentials. You need to fill in the attached form and submit it to your bank. They shall send you login credentials on your registered mobile/email id as desired by you or provide you a physical copy of username / password. (This is being discussed with banks)

Yes, DipCoin plans to create a network of merchants who shall sell DipCoin Cards which will be of different values which you can use for one time purchase. However it is in our roadmap. We shall update our website post evaluating all scenarios and risks if any.

You should have basic internet surfing skills or app usage skills to use DipCoin.

Dont worry, we are there for you. We shall initiate a stop pay for the merchant and carry out verification for your claim. Also, we shall update your bank on the potential denial of service or non delivery of product. We shall investigate and update you on the progress. You can still avail all the benefits in terms of insurance on your a/c or credit card as applicable and provided by bank/card company.

Merchant shall revert on the same DipCoin used by you on the site or in store and request for credit to your a/c, and we shall do the needful accordingly.

DipCoin earns based on per transaction fee. Our transaction fees are the lowest and would continue to be the lowest. Idea is to win your trust, merchants trust and banks trust.